Return Policy

RETURN & REFUND POLICY

At Musenns, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a simple and transparent 30-day return and refund policy.

Please review the following return guidelines.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition as received.

  • The item must be unworn, unused, and unwashed.

  • The item must include original tags.

  • The item must be returned in its original packaging.

  • You must provide proof of purchase or order information.

Items that do not meet these requirements may not be accepted for return.

How to Start a Return

To request a return, please contact us:

Email: support@musenns.com

If your return request is approved, we will provide return instructions and the return address.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

You can contact us anytime regarding return questions.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

Please contact us immediately and provide photos or videos of the issue.

Our team will review your request and provide an appropriate solution.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as FINAL SALE, CLEARANCE, or promotional sale items.

  • Items purchased with a discount of more than 30% (considered final sale).

  • Items that show obvious signs of wear, washing, or use.

  • Items returned without original packaging or tags.

Partial Refunds

In certain situations, only partial refunds may be granted, including:

  • Items with obvious signs of use.

  • Items that are not in their original condition.

  • Items damaged or missing parts due to customer handling.

  • Items returned more than 30 days after delivery.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Refund Process

To request a refund:

  1. Contact us at:

support@musenns.com

  1. Our customer service team will respond within 1 business day.

  2. After your return request is approved, we will provide the necessary return information.

  3. Send the item back according to the provided instructions.

  4. Once the returned item is received and inspected, we will process your refund within 3 business days.

Return Notes

Please note:

  • Returned items must include all original accessories, tags, and packaging.

  • For warranty or return requests not related to product quality issues, customers are responsible for return shipping costs.

  • If the returned item does not meet the return requirements, the return request may be rejected.

  • Refund requests must be submitted within 30 days of delivery. Requests submitted after this period may not be processed.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Website:
https://www.musenns.com/

Email:
support@musenns.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (US Time)

Thank you for choosing Musenns. We appreciate your trust and are committed to providing you with a smooth and enjoyable shopping experience.